Education Today Education Today Magazine
Durham University has partnered with Lolly, the hospitality technology specialist, to implement a new Electronic Point of Sale (EPoS) system across its campus.
The partnership has seen the successful deployment of more than 90 EPoS terminals across 30 sites, supporting a large and diverse catering operation. The new system is used by over 190 EPoS users and 65 back-office users, providing a modern, flexible platform designed to enhance operational efficiency and improve the day-to-day experience for staff and students. With integrated merchant services creating a seamless payment experience across campus.
Commenting on the partnership, Paul Taylor, Head of Operations at Durham University, said: “This partnership represents an important step forward for our catering operations. The rollout has delivered a modern and flexible EPoS platform that supports our teams across multiple sites and provides a strong foundation for future innovation. We’re pleased to be working with a partner that understands the complexity and scale of a university environment.”
Paul Markey, Head of Sales & Accounts at Lolly, added: “Durham University is a great example of how institutions are investing in flexible, future-ready technology to support both operational performance and the student experience. We’re proud to be partnering with the University and look forward to supporting the next phase of its digital catering strategy.”
Building on the partnership, Durham University is already working with Lolly on the next phase of its EPoS roadmap. Planned developments include self-service kiosks, counter self-service and AI tray-scanning solutions, all designed to further enhance efficiency and the customer experience.
A key project currently in development is the integration of the EPoS platform into a loyalty and cashless app, which will streamline operations and increase engagement with students and staff. A pilot version of the app is scheduled for release at Easter 2026, with a full rollout planned for Freshers 2026, aligned with the start of the academic year.
